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Service Club/Support

Your membership in the IntraVet Service Club entitles you to many benefits and services especially designed to help your practice grow.

Unlimited Phone Support
As a Service Club member, your calls are FREE, UNLIMITED and RECEIVE PRIORITY during normal support hours. 800-422-8875
  • Non-Service Club members pay a rate of $55 per 15-minutes of support rendered
Software Updates
FREE software updates for your current IntraVet products.
  • Non-Service Club members pay $900 per missed update.
Email Support
Unlimited email support - simply email the support team at
Live Help
Get answers without picking up the phone. Access Live Help option at the bottom of any page, then choose from the listing of supported products. Within seconds a chat window appears, connecting you to the first available support specialist.
Remote Support
This diagnostic tool allows the IntraVet support team to work directly with your computer system to pinpoint concerns. Having your support specialist physically see the problem makes it easy to walk through solutions on-screen.
Support Person
Support hours:
Monday - Thursday:
7:00 a.m - 7:00 p.m. CST
7:00 a.m - 6:00 p.m. CST
8:00 a.m - 12:00 p.m. CST
After hours support is available for all IntraVet users. After hours support is charged in 30 minute intervals at $62.50 per 30 minutes for Service Club Members and $125.00 per 30 minutes for those not on Service Club.
All of the benefits of an IntraVet Service Club membership are available for a low monthly investment.
Contact IntraVet sales at
877-422-8838 for more information.

Holiday hours:
Memorial Day
Monday, May 30, 2016
Independence Day
Monday, July 4, 2016
Labor Day
Monday, September 5, 2016
Thanksgiving Day
Thursday, November 24, 2016
Day after Thanksgiving
Friday, November 25, 2016
Thanksgiving Weekend
Saturday, November 26, 2016
Christmas Weekend
Saturday, December 24th, 2016
Monday, January 2, 2017 - New Year's Day Observed - Open for IntraVet End of Year processing questions: 7:00 am - 1:00 pm CST
*24 Hour Support will be available for all IntraVet customers on holidays